Customer Support Software
ZenAdmin + LiveAgent Integration
LiveAgent is a cloud-based help desk solution with extensive features for customer service agents.
What ZenAdmin + LiveAgent Does
LiveAgent is a cloud-based help desk solution with extensive features for customer service agents. ZenAdmin gives IT and finance teams full visibility into who uses LiveAgent, how often, and what it costs—without manual spreadsheets or shadow IT surprises.
Workflow Connection
Connect LiveAgent to ZenAdmin and fold it into your employee lifecycle workflows. When someone joins, changes roles, or leaves, ZenAdmin keeps LiveAgent access aligned with your policies automatically.
Cost Management Benefits
- Track purchased vs. assigned vs. active LiveAgent licenses in one dashboard
- Get renewal alerts before contracts auto-renew
- Identify unused seats and reclaim licenses to cut waste
- Compare LiveAgent spend across departments for smarter budgeting
How to Connect LiveAgent
- Open the ZenAdmin App Store and select LiveAgent.
- Enter your LiveAgent API credentials in the configuration form.
- Verify the connection and grant ZenAdmin read access to user and license data.
- Start tracking LiveAgent usage, licenses, and access from your SaaS dashboard.
