Customer Support Software
ZenAdmin + Freshcaller Integration
Freshcaller is a cloud-based phone system for sales and support, featuring IVR, call recording, and analytics.
What ZenAdmin + Freshcaller Does
Freshcaller is a cloud-based phone system for sales and support, featuring IVR, call recording, and analytics. ZenAdmin gives IT and finance teams full visibility into who uses Freshcaller, how often, and what it costs—without manual spreadsheets or shadow IT surprises.
Workflow Connection
Connect Freshcaller to ZenAdmin and fold it into your employee lifecycle workflows. When someone joins, changes roles, or leaves, ZenAdmin keeps Freshcaller access aligned with your policies automatically.
Cost Management Benefits
- Track purchased vs. assigned vs. active Freshcaller licenses in one dashboard
- Get renewal alerts before contracts auto-renew
- Identify unused seats and reclaim licenses to cut waste
- Compare Freshcaller spend across departments for smarter budgeting
How to Connect Freshcaller
- Open the ZenAdmin App Store and select Freshcaller.
- Enter your Freshcaller API credentials in the configuration form.
- Verify the connection and grant ZenAdmin read access to user and license data.
- Start tracking Freshcaller usage, licenses, and access from your SaaS dashboard.
