About Multiplier

Multiplier is a leading global employment platform that simplifies the complexities of international hiring for companies worldwide. Founded in 2020 and headquartered in Singapore, Multiplier's proprietary technology manages local compliance, labor contracts, payroll, benefits, and taxes, enabling companies to build and manage distributed teams without the operational burden of navigating local labor law in every country. With a presence spanning 150+ countries and a Series B-funded growth trajectory, Multiplier operates at a scale where speed, precision, and global reach are non-negotiable.

THE CHALLENGE

Serving clients across 150+ countries demanded procurement speed and global logistics that fragmented solutions simply couldn't deliver

Multiplier's business model places IT logistics at the heart of its client experience. When a company hires an employee in a new country through Multiplier, that employee needs to be equipped and ready — fast. Several compounding challenges stood between Multiplier and the seamless experience its clients expected:

• Lead time pressure: Client employee onboarding demanded swift delivery times, with no room for delays that would reflect poorly on Multiplier's service promise
• Global procurement complexity: Operating across 150+ countries meant navigating complex logistics, import/export duties, storage requirements, and regional cost variations simultaneously
• Flexibility at scale: Every client had different needs, different regions, and different timelines; the solution needed to adapt, not force Multiplier to
• Speed and responsiveness: A turnaround time (TAT) of 24–48 hours was the baseline expectation, requiring open, always-on communication via Slack, email, and a global exposure platform
• Human-centric approach: Multiplier valued a partner that understood the importance of transparent, humane communication; not just a transactional vendor relationship

“I would definitely recommend ZenAdmin for its global reach, quick response time, and exceptional serviceability.”

THE SOLUTION

ZenAdmin's global reach, dedicated lead times, and end-to-end IT management made it the clear partner for Multiplier's operational demands

ZenAdmin addressed each of Multiplier's core requirements with a holistic approach to global IT procurement and device logistics:

• Global Procurement Coverage: Operations supported across 49 countries, with the infrastructure to navigate regional logistics, duties, and delivery requirements at scale
• Dedicated Lead Time Management: End-to-end processing with committed lead times, delivering 90% of orders before the promised date and achieving a 5-day average lead time
• Robust Inventory Management: Always-available stock ensured Multiplier could fulfill client requests without delays caused by supply gaps
• Competitive Pricing: Cost-optimized procurement without compromising service quality, allowing Multiplier to deliver exceptional value to its clients
• Simplified, Efficient Platform: An intuitive interface that allowed Multiplier's team to place orders, track devices, and manage procurement without unnecessary complexity
• Responsive Communication: 24-48 hour TAT backed by open communication channels across Slack, email, and a global exposure platform

USE CASE

Global Procurement at the Speed of Onboarding

Multiplier's Challenge:Every time a client hired a new employee through Multiplier's platform, that employee needed a device, delivered to the right country, on time, before or on their start date. With clients hiring across 150+ countries simultaneously, coordinating this at scale through fragmented procurement channels was creating bottlenecks that threatened Multiplier's service reputation.

ZenAdmin's Solution:ZenAdmin's global procurement infrastructure and dedicated lead time management gave Multiplier a single, reliable partner for device delivery across 49 countries. With 90% of orders consistently delivered before the promised date and a 5-day average lead time, Multiplier could make confident delivery commitments to its clients, and keep them.

“ZenAdmin has been instrumental in optimizing our operations, ensuring quick response times, and enhancing customer satisfaction.”

The result:Multiplier's client onboarding experience became faster, more predictable, and far less dependent on manual coordination across regional logistics providers.

USE CASE

Scaling Device Procurement Without Scaling Complexity

Multiplier's Challenge:As Multiplier's client base grew, so did the volume and variety of device procurement requests. More countries, more clients, more devices, without a scalable procurement infrastructure, the operational burden would grow linearly with the business. Multiplier needed a partner whose capacity could expand with demand, not become a ceiling on growth.

ZenAdmin's Solution:ZenAdmin's inventory management system and global network gave Multiplier the procurement backbone to scale without friction. Device volumes grew 4X year-on-year through the ZenAdmin platform, without a corresponding increase in operational complexity or lead times.

“They excel in end-to-end IT management and have significantly contributed to our success.”

Stock availability, competitive pricing, and a simplified platform meant Multiplier's team could handle significantly more volume with the same operational effort, a true force multiplier for a lean vendor operations team.

USE CASE

A Partner That Moves at the Pace of a Global Platform

Multiplier's Challenge:Multiplier's clients expect enterprise-grade responsiveness. That expectation flows directly to every vendor Multiplier works with. A partner that was slow to respond, opaque about order status, or rigid in its communication model would create gaps in a client experience built on speed and transparency.

ZenAdmin's Solution:ZenAdmin matched Multiplier's pace with a 24-48 hour TAT commitment and open communication across Slack, email, and a global exposure platform. Beyond SLAs, the partnership was built on a human-centric approach; transparent, collaborative, and genuinely invested in Multiplier's success.

“If you're seeking a holistic partner for IT solutions, ZenAdmin is the way to go.”

The quality of the relationship was as important as the quality of the service and ZenAdmin delivered on both.

THE RELATIONSHIP

A partnership built on global reach, shared values, and a commitment to operational excellence

The Starting Point: Multiplier came to ZenAdmin with a clear mandate: deliver devices to client employees, across 150+ countries, faster than any fragmented solution could manage. The bar was high and the business impact of missing it was direct and visible to clients.

The Transformation:ZenAdmin became the engine behind Multiplier's global device procurement, processing 4X more devices year-on-year, delivering 90% of orders ahead of schedule, and maintaining a 5-day average lead time across 49 countries. What could have been an operational bottleneck became a competitive advantage.

The Experience: Shujauddin Haris and the Multiplier team found in ZenAdmin not just a capable vendor, but a partner that understood the stakes and showed up accordingly. Responsive, transparent, and globally equipped, ZenAdmin has become an integral part of how Multiplier delivers on its promise to clients worldwide.