ZenAdmin transformed how we handle endpoint logistics at Canto. What used to take days of coordination (chasing down orders, tracking devices across regions, managing retrieval at offboarding) now happens seamlessly. Our IT team finally spends its time on work that actually matters.
Canto is a fast-growing SaaS company offering a leading digital asset management platform trusted by teams worldwide. With employees spread across the US, EMEA, and APAC, Canto operates with the pace and complexity of a global technology company, where every new hire, every departure, and every device matters. As the team scaled across regions, so did the operational demand on a lean IT function that needed to punch well above its weight.
The Challenge
Canto's IT team was caught in a familiar trap: fast growth, multiple geographies, and no single system tying it all together. Two core problems defined the pre-ZenAdmin experience:
“We had no unified view of our device lifecycle.” - Adrian Stephenson, IT Manager
The result was an IT team spending its most valuable hours on logistics, not leadership and a hardware experience that didn't match the speed employees expected from a modern SaaS company.
The Solution
ZenAdmin became Canto's single operational system for all things endpoint and device lifecycle. Key services deployed:
Use Case
Canto's Challenge: Every new hire across three global regions required manual IT coordination - sourcing equipment, arranging shipping, tracking delivery, and ensuring the device arrived before day one. Offboarding was equally fragmented, with device retrieval handled inconsistently across locations. The process was slow, error-prone, and impossible to scale without additional headcount.
ZenAdmin's Solution: ZenAdmin automated the full onboarding and offboarding device workflow within a single platform. Equipment is ordered, warehoused, and shipped to new employees ahead of their start date, without manual intervention. At offboarding, device retrieval is triggered and coordinated just as seamlessly. The entire lifecycle, from hire to departure, is handled within the platform.
“Equipment is shipped to employees prior to their start date, and device retrieval at offboarding is equally seamless.” - Adrian Stephenson
The IT team at Canto now spends far less time on logistics coordination and far more time on the strategic work that actually moves the business forward.
Use Case
Canto's Challenge: With teams across the US, EMEA, and APAC, Canto had no single source of truth for its device inventory. IT couldn't easily answer basic questions, which devices were deployed, where, with whom, and what their status was. This lack of visibility made it harder to plan procurement, manage asset lifecycles, and support employees efficiently across time zones.
ZenAdmin's Solution: ZenAdmin centralised all asset and inventory management into one platform, giving Canto's IT team real-time visibility of every device across every region. Combined with a BambooHR integration that keeps employee and device records in sync, the team now has a complete, always-accurate picture of its global IT estate.
“ZenAdmin centralised everything into one platform. It improved visibility of devices across locations and reduced a lot of manual work through automation and integrations.” - Andrew McCarthy, IT Support Specialist
What was once a patchwork of regional spreadsheets and manual tracking is now a live, unified view; accessible to the whole IT team, regardless of geography.
Use Case
Canto's Challenge: As a fast-growing SaaS company, Canto's IT team needed tools and partners that could match its pace. Legacy vendor relationships and rigid workflows weren't compatible with a team that operates across multiple time zones, hires continuously, and expects its internal tools to be as intuitive as the products it builds.
ZenAdmin's Solution: ZenAdmin's intuitive platform and highly responsive team gave Canto an IT partner that operates like an extension of their own team. The platform is easy to use, processes are clear, and the ZenAdmin team adapts to Canto's pace rather than asking Canto to adapt to theirs.
“ZenAdmin feels like an extension of our IT team rather than a vendor, they match our pace and have made our hardware experience noticeably smoother for employees.” - Adrian Stephenson
The employee experience improved noticeably too - devices arrive on time, departures are handled cleanly, and IT is no longer a bottleneck in either direction.
The Relationship
The Starting Point: Canto came to ZenAdmin with a clear but complex problem: a global team, no unified device lifecycle view, and an IT function drowning in logistics across three regions. The ask was straightforward - consolidate, automate, and scale.
The Transformation: ZenAdmin delivered a single platform for procurement, warehousing, onboarding, offboarding, and asset tracking, all integrated with BambooHR and accessible across every region Canto operates in. What used to take days of coordination now happens seamlessly, without manual effort.
The Experience: Beyond the platform, it's the partnership that stands out. Both Adrian and Andrew independently described the same quality, an intuitive product backed by a team that is genuinely responsive, collaborative, and invested in making IT smoother for every Canto employee.
Procurement, management, collection, warehousing, allocation, and EOL in a single platform
Full IT function visibility through the ZAP platform
Purpose-built for distributed, remote-first companies
Native connectivity with MDM, HRIS, and enterprise systems
Onboarding and offboarding workflows that save time at scale
Responsive, collaborative, and genuinely pleasant to work with
Services expand as your company's needs grow
ZenAdmin is the all-in-one IT management platform purpose-built for companies with distributed workforces. From device procurement and warehousing to onboarding automation and 24/7 IT support, everything your IT team needs, in one place.
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