7 Best IT Process Automation Tools in 2025

Managing IT processes manually is time-consuming, error-prone, and often frustrating. From repetitive service requests to routine system checks, IT teams spend countless hours on tasks that don’t necessarily require human judgment.

The result? Wasted time, slower response rates, and stretched teams.

IT Process Automation (ITPA) tools change that. They streamline repetitive tasks, improve efficiency, and let IT teams focus on strategic work.

But here’s the challenge: there are dozens of automation tools in the market today, each claiming to be the best. Choosing the one that actually fits your organization’s needs can feel overwhelming.

That’s why in this blog, we’ve narrowed it down for you. We’ll walk you through the best IT Process Automation (ITPA) tools in 2025, so you can make a smarter choice without the clutter.

Recap: What is IT Process Automation

Ever feel like your IT team is constantly putting out fires instead of working on the big picture? That’s where IT Process Automation (ITPA) comes in. Simply put, it’s about letting technology handle those repetitive, time-consuming tasks that eat up your team’s day, so they can focus on what really matters – driving your business forward.

Think of it as your digital assistant that never sleeps. ITPA automates workflows like employee onboarding, device provisioning, and security updates, eliminating the need for manual intervention and reducing human error.

Here’s what makes it essential:

• Improve productivity – Teams save up to 40% of time spent on repetitive tasks
• Cut costs – Reduce operational expenses by up to 30%
• Improve accuracy – Minimize human errors and ensure compliance
• Faster response times – Quick incident resolution and better service levels
• Scale effortlessly – Adapt to growing business needs without adding headcount

7 Best IT Process Automation Tools

Here are some of the best IT process automation tools in 2025:

1. Zenadmin

Zenadmin is an IT process automation tool designed to take the complexity out of managing IT across the employee lifecycle. Instead of juggling multiple systems for onboarding, device management, and compliance, it unifies them under one platform with automation at its core. 

This makes it especially valuable for SMBs and cloud-native companies that want enterprise-grade IT efficiency without enterprise-level costs.

Key Features of Zenadmin

• Pre-built workflows: Out-of-the-box automations for everyday IT tasks, reducing setup time.
• Device lifecycle management: Automates procurement, configuration, deployment, and decommissioning of hardware.
• Centralized IT asset visibility: One dashboard to track devices, apps, and user access.
• Security and compliance controls: ISO 27001-ready features with role-based access, monitoring, and reporting.
• Automated reporting: Customizable insights across IT operations to improve decision-making.
• Scalability: Purpose-built for growing businesses that need enterprise-level IT management without enterprise-level complexity.

Core Processes You Can Automate

1. Employee onboarding and offboarding

Automates account creation, access provisioning, and device allocation for new hires, while ensuring secure access removal during offboarding.

2. Device procurement and provisioning

Streamlines the hardware lifecycle from purchase to configuration and deployment, ensuring devices are ready on day one.

3. People management

Reduces HR’s workload by automating routine tasks like updating employee data, scheduling reviews, and tracking training progress.

4. Cybersecurity patches and upgrades

Automatically applies updates and patches, reducing vulnerabilities and improving security posture.

5. Reporting and data management

Aggregates information from multiple systems, generates reports, and ensures data accuracy without manual intervention.

Why Zenadmin is the Best IT Process Automation Tool

Zenadmin earns its place on this list because it goes well beyond basic automation. It gives businesses a single platform to manage IT processes with speed, security, and compliance built in. For SMBs, that means lower costs, fewer risks, and smoother onboarding experiences.

For IT teams, it means less time spent on manual work and more time for strategic projects. Its ease of use, preconfigured workflows, and compliance-first design make it a top contender among IT process automation tools in 2025.

2. Workwize

Workwize is an IT process automation tool that streamlines hardware management from a single platform. It automates the entire device lifecycle, covering procurement, setup, tracking, retrieval, and end-of-life disposal, making it especially useful for distributed and remote-first teams.

With operations in 100+ countries, it removes the complexity of global IT logistics while ensuring devices remain secure and compliant.

Key Features:

• Fast global procurement and delivery in 5–7 business days
• Devices preconfigured, MDM-enrolled, and ready for use
• Real-time visibility into asset usage, value, and condition
• Employee self-service portal with chatbot support
• Automated offboarding workflows with device retrieval
• Certified, eco-friendly equipment disposal or donation

Pros:

• Complete automation for device lifecycle management
• Strong global reach for remote and hybrid teams
• Built-in compliance and data security measures

Cons:

• Focused mainly on hardware automation
• May not suit smaller companies with limited IT assets

3. NinjaOne

NinjaOne is an IT process automation tool tailored for endpoint management and IT service tasks. It gives teams a unified dashboard to track device health, monitor performance, and manage assets in real time.

Beyond monitoring, NinjaOne reduces manual workloads by automating patching, software rollouts, and backups. IT teams can also build custom workflows using its scripting engine, making it flexible enough to support both routine and specialized automation needs.

Key Features:

• Real-time monitoring of endpoints and IT assets
• Automated patch management for OS and third-party apps
• Cloud-native platform for remote and hybrid environments
• Custom scripting for advanced task automation
• Centralized dashboards for visibility and control

Pros:

• Strong endpoint management automation
• Well-suited for remote IT environments
• Easy-to-use with low coding requirements

Cons:

• Primarily focused on endpoint and device-level automation
• May require additional tools for broader IT process orchestration

4. Deel IT (Hofy)

Deel IT, formerly known as Hofy, is an IT process automation (ITPA) platform focused on global IT asset management. It automates much of the device lifecycle procurement, deployment, tracking, retrieval, and disposal so companies can support remote and distributed teams without heavy manual effort.

Operating in 130+ countries, Deel IT provides centralized control over IT logistics while ensuring compliance and device security.

Key Features:

• End-to-end device lifecycle automation, from onboarding to offboarding
• Real-time inventory tracking across locations worldwide
• Compliance tools with secure data erasure and standardized configurations
• Global logistics network for fast, reliable delivery and retrieval

Pros:

• Broad international coverage across more than 130 countries
• Lifecycle automation reduces repetitive IT tasks
• Built-in compliance and security measures

Cons:

• Workflows are rigid with limited customization
• Pricing is high for smaller teams, with reports of hidden fees

5. Zluri

Zluri is an IT process automation tool built for modern IT teams that need better control over SaaS applications. It offers a centralized platform to discover, monitor, and manage all SaaS tools in use, removing the risks of shadow IT and reducing unnecessary spending.

The platform also consolidates vendor contracts and agreements, giving IT teams a single source of truth that simplifies audits and supports compliance with standards like SOC 2, HIPAA, and GDPR.

Key Features:

• Automated SaaS vendor and contract management
• Personalized onboarding and offboarding workflows
• User lifecycle management with access reviews
• No-code automation for Joiner-Mover-Leaver (JML) processes
• 22 prebuilt reports for spend, usage, and security insights

Pros:

• Strong SaaS visibility and compliance support
• Reduces shadow IT risks with centralized control
• Easy-to-use no-code automation flows

Cons:

• Focused primarily on SaaS
• Some advanced reporting may require fine-tuning

6. Jira IT Automation

Jira IT Automation is an IT process automation tool that simplifies workflow management within ITSM and DevOps. Its no-code rule builder lets teams set up triggers, conditions, and actions to handle repetitive tasks automatically.

From assigning tickets to updating statuses, it ensures processes move forward without manual intervention. Integration with Atlassian tools and external apps like Slack or GitHub makes it adaptable across different environments.

Key Features:

• No-code rule builder for “if-this-then-that” workflows
• Automated ticketing with auto-assignment and status updates
• Configurable rules for project-specific or global workflows
• Integrations with Atlassian tools and third-party platforms
• Automates notifications, task syncing, and ticket management

Pros:

• Highly flexible with strong integration options
• Easy to build and manage rules without coding
• Enhances collaboration across IT and development teams

Cons:

• Best for Jira-centric organizations; less suited for non-Atlassian users
• Can become complex with large volumes of custom rules

7. Zapier

Zapier is an IT process automation tool that links apps together to remove repetitive work. It connects with over 7,000 applications, enabling teams to build workflows called “Zaps” using triggers and actions.

Multi-step flows, conditional logic, and delays allow for complex automations without writing code. For advanced use cases, APIs and webhooks extend Zapier’s automation capabilities in real time.

Key Features:

• Workflow automation with 7,000+ app integrations
• Multi-step Zaps to chain actions together
• Conditional logic for building custom “if/then” workflows
• Webhooks and API support for advanced data sync
• Automates cross-platform processes like lead management and reporting

Pros:

• Extremely easy to use with no coding required
• Huge app ecosystem for versatile automation
• Flexible enough for simple and advanced workflows

Cons:

• Dependent on third-party app availability
• May struggle with large-scale or highly complex IT processes

Why Do You Need an IT Process Automation Tool?

Here’s why you need an IT process automation tool for your business:

• Reduce manual workload: Automates repetitive IT tasks like patching, ticketing, and provisioning.
• Improve accuracy: Minimizes human errors in critical processes such as access control and updates.
• Ensure compliance: Helps meet standards like SOC 2, HIPAA, and GDPR with audit-ready workflows.
• Strengthen security: Automates patching, account deactivation, and data handling to lower risks.
• Enable scalability: Handles growing IT demands without needing a proportional increase in staff.
• Support remote work: Centralizes management of devices, SaaS apps, and users across distributed teams.

Conclusion

IT process automation helps organizations streamline operations, cut costs, and improve productivity. By eliminating repetitive tasks, IT teams can focus on higher-value work while ensuring better security and compliance.

Among the many solutions available, Zenadmin stands out for delivering automation across the employee lifecycle with simplicity and transparency. It’s built to help businesses become more efficient, agile, and scalable.

If you’re ready to modernize your IT management, get started with Zenadmin today.